Shipping & Return
Does AlloyWorks have free shipping?
Yes - Free shipping within the United States to all orders (exclude remote areas such as Alaska and Hawaii. We are not able to deliver to Puerto Rico, Guam, and the Virgin Islands at the moment)
- The shipping cost to Alaska & Hawaii is USD190.
The shipping cost will be automatically calculated in your shopping cart after you enter your state. The calculated shipping cost will vary depending on the weight, package sizes, and shipping address.
Please contact us if the item is damaged, miss-delivered, or lost in post. We will contact the corresponding shipping company for a refund or redelivery.
Where the product can be delivered?
Currently, we are only able to ship to US addresses. All product is stocked in our US warehouses and will be directly shipped from our US warehouses.
We are not able to deliver to the following addresses: Guam, Puerto Rico, the Virgin Islands, PR addresses, and military addresses.
For customers from the addresses above, please contact our customer service to inquire about specific shipping methods and costs.
Which carrier will be used and the estimated shipping time?
We use UPS, USPS, or FedEx depending on your delivery address. We always choose the fastest available service possible. The estimated shipping time to most U.S. addresses is 3 - 7 days.
How will my order be shipped?
We ship out the order within 2-3 days after payment is received. There will be a tracking number after we ship the order, tracking number will be sent to your email.
We will ship them to the shipping address you provided in your order, please make sure your address and receiver's name are correct (Notice: PO Box address is not accepted).
In the unlikely event that you do not receive your order, please contact us to resolve the issue. Sometimes the delivery may be delayed up to 4 weeks by carrier. We would suggest you wait about 4 weeks before contacting us if you do not receive your order.
How about changing my shipping address?
During Contact Center Hours: For the first 60 minutes after the order is placed, buyers can change their shipping address by calling our customer service department at +86 15221202562 or e-mail us at email@example.com. After 60 minutes your order is too far along in the shipping process to change it.
Please note – orders placed outside of our customer service department hours cannot be changed as our customer service team is not available to cancel the order. Orders placed outside of Customer Service Hours are sent directly to our fulfillment center to be packaged and shipped.
Outside Customer Service Hours: Mon - Fri: 2 pm - 10 pm EST
If you cannot pick the unit up from the original address, the carrier will attempt to deliver it up to 3 times and then hold your package at the closest FedEx or UPS office for 5 days.
If you cannot pick it up there, it will be sent back to our warehouse.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with the tracking information. Should you come across any issues with tracking your package, please feel free to reach out to us at firstname.lastname@example.org, and we’ll work to resolve the issue as soon as possible.
For any issues pertaining to your order, please reach out to us at:email@example.com, and we’ll work with the mail courier to investigate further into the status of your order.
We stand by our products with a satisfaction guarantee - if you are not satisfied with any AlloyWorks product, simply return the product within 60 days for a full refund. By agreeing to the terms of purchase you also agree to this refund policy.
Tel.: +86 15221202562
Company Address: Room 501, Building 5, No. 115, Lane 1276, Nanle Road, Songjiang District, Shanghai, China
In which situation do we accept the return?
We are happy to offer you the return service when your order belongs to one of the problems below. Please make sure to send back the item after contacting us. We will need the return information from you in order to provide the best solution we can for your return.
1. Product Mailfuntion: The product has quality problems that are caused by a product malfunction or it encountered a crash in delivery.
2. Particular Situations: Please contact us to specify the reason for your return in particular situations.
3. Order Wrong Product: If you order the wrong item, you can also contact our customer service for a return or exchange. In this case, you will need to bear the shipping cost for return or exchange.
Please check carefully the compatibility table link in the the product detail page. Please make sure the product fitment to your vehicle before making purchases.
If you are still not sure about the fitment, please contact customer service for confirmation.
4. Shipp out Wrong Products: If we ship out the wrong items, we will be responsible for any shipping fees for item exchange. You can also request a return of the product and get a full refund plus the shipping and handling fee. Please make sure to send back the product through ordinary airmail.
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, during your exchange time period, we'll arrange a replacement for you as soon as you ship out your exchange. If you would rather return the item by mail for your return and exchange item, please email us for further instructions at firstname.lastname@example.org.
Please prepare the following information before contacting Alloyworks for return/exchange confirmation:
1. Clear pictures and videos of the damaged parts, or clear pictures and videos that prove that this product has been damaged and cannot be used.
2. Clear photos of the label attached to the outside of the outer packaging box of the product.
3. Other information may be requested by the customer service team in particular situations.
Please submit all information within 60 days after you receive the product.
When returning your product, please include the receipt of your return so that we are able to verify your return information in our system.
Situations when returns/replacements cannot be accepted?
1. Custom Orders: Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.
2. Wrong items. If you order the wrong item or you find it is not what you want to order (not a product quality-related problem), we will not be able to provide you with a free returns/replacement service. Cost incurred during the return/replacement process will be beard on the customers' side.
3. Product damage by customers: If the item is damaged by customers when used in the wrong way.
4. Product damaged during installation Any product damaged during installation cannot be returned for a refund. Only parts that are in a condition where they can be put back on the shelf and re-sold will be accepted for return. Before attempting installation of the product please match and confirm parts ordered are correct. If parts are installed without confirming they are correct they cannot be refunded or returned.
5. Used Items: Items need to be returned in a like-new condition, and unused. Items that are damaged, unsanitary, dented, or scratched may be denied a return.
6. Not Website Purchases: Items purchased not on https://www.alloyworksplus.com/ can not be returned/exchanged via the AllowyWorks official website.
Please return items with all accessories and packaging, otherwise, we may either deny the return or allow a return with a nonrefundable deduction on your refund for what is missing.
Please check the details before you purchase on alloyworksplus.com. For further assistance please check with our customer email@example.com, you can get our customer service information from our website.
If there is any reason you are not satisfied, you have 60 days from purchase to return it with a money-back guarantee.
For orders made on our website:
First, to start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package.
Do Not ship the product to AlloyWorks without first contacting AlloyWorks for Approval. Any unauthorized returns will be declined. Declined products will be discarded.
To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging. You’ll also need the receipt or proof of purchase. Please ensure that the item you're returning is repackaged with all accessories and documentation that were included when you received it.
Second, once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form must be included with your return. We will cover the shipping cost for the returned product. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.
Third, Once we receive the return device to our warehouse, it will take approximately 2 business days to process a refund.
Fourth, Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment.
If you have purchased an automotive item shipped from and sold by alloyworksplus.com that is defective and is covered by our warranty, We will either replace the item or refund the cost of the item for the life of the published warranty.
Any questions, please reach out to our Customer Experience Team via email at email@example.com
AlloyWorks reserves the right to refuse a refund on any order returned
If possible, we ask that you return the item in the original packaging. If this isn’t possible, we respectfully ask that you carefully and securely pack the item for shipment. Items damaged during shipping are the responsibility of the shipper and will be declined.
alloyworksplus.com does not cover miscellaneous expenses. Including labor costs for removal and installation of a defective part, materials, storage, lost time, or wages.
alloyworksplus.com shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.
All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled within 60 minutes after you receive the order confirmation email.
Once your order is shipped, we cannot cancel it for you.
CANCELLATION OF SALE
Outside Customer Service Hours: Mon - Fri: 2 pm - 10 pm EST
To cancel the order, you can find the order confirmation email in your mailbox, click to view the order status, enter the order status page, and cancel the order. Or during contact center hours: for the first 60 minutes after the order is placed, Buyers can cancel their order by emailing us via firstname.lastname@example.org. Because the order that takes more than 60 minutes or is outside the working hours of the customer service team may have entered the dispatch queue, you can go to the order details page to cancel.
PS: Check your trash can if you can't find your order confirmation email in your inbox. Our order confirmation email is occasionally mistaken for spam. Before you click on this email, make sure it's not in the trash.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. An email confirmation will be sent to the address associated with your order, detailing the amount refunded.
If approved, you’ll be automatically refunded on your original payment method. The way your refund is processed depends on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too. Depending on your bank's processing time, it may take up to 5-7 business days after we process the return to reflect on your account.
If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges.
Please notice that a 5% transaction fee refund will be charged on the order value which is covered by the buyer.
Accepted Payment Methods
We will accept the following credit cards:
For Online Orders Only
Both PayPal and Credit Card payments are processed on PayPal & Payoneer's official website, we do not store your bank information, it is safe and convenient for you to pay. And your shopping is guaranteed and protected by them.