Does AlloyWorks have free shipping?
Yes - Free shipping within the United States to all orders (exclude remote areas such as Alaska and Hawaii. We are not able to deliver to Puerto Rico, Guam, and the Virgin Islands at the moment)
- The shipping cost to Alaska & Hawaii is USD190.
The shipping cost will be automatically calculated in your shopping cart after you enter your state. The calculated shipping cost will vary depending on the weight, package sizes, and shipping address.
Please contact us if the item is damaged, miss-delivered, or lost in post. We will contact the corresponding shipping company for a refund or redelivery.
Where the product can be delivered?
Currently, we are only able to ship to US addresses. All product is stocked in our US warehouses and will be directly shipped from our US warehouses.
We are not able to deliver to the following addresses: Guam, Puerto Rico, the Virgin Islands, PR addresses, and military addresses.
For customers from the addresses above, please contact our customer service to inquire about specific shipping methods and costs.
Which carrier will be used and the estimated shipping time?
We use UPS, USPS, or FedEx depending on your delivery address. We always choose the fastest available service possible. The estimated shipping time to most U.S. addresses is 3 - 7 days.
How will my order be shipped?
We ship out the order within 2-3 days after payment is received. There will be a tracking number after we ship the order, tracking number will be sent to your email.
We will ship them to the shipping address you provided in your order, please make sure your address and receiver's name are correct (Notice: PO Box address is not accepted).
In the unlikely event that you do not receive your order, please contact us to resolve the issue. Sometimes the delivery may be delayed up to 4 weeks by carrier. We would suggest you wait about 4 weeks before contacting us if you do not receive your order.
How about changing my shipping address?
During Contact Center Hours: For the first 60 minutes after the order is placed, buyers can change their shipping address by calling our customer service department at +86 15221202562 or e-mail us at email@example.com. After 60 minutes your order is too far along in the shipping process to change it.
Please note – orders placed outside of our customer service department hours cannot be changed as our customer service team is not available to cancel the order. Orders placed outside of Customer Service Hours are sent directly to our fulfillment center to be packaged and shipped.
Outside Customer Service Hours: Mon - Fri: 2 pm - 10 pm EST
If you cannot pick the unit up from the original address, the carrier will attempt to deliver it up to 3 times and then hold your package at the closest FedEx or UPS office for 5 days.
If you cannot pick it up there, it will be sent back to our warehouse.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with the tracking information. Should you come across any issues with tracking your package, please feel free to reach out to us at firstname.lastname@example.org, and we’ll work to resolve the issue as soon as possible.
For any issues pertaining to your order, please reach out to us at:email@example.com, and we’ll work with the mail courier to investigate further into the status of your order.
We stand by our products with a satisfaction guarantee - if you are not satisfied with any AlloyWorks product, simply return the product within 60 days for a full refund. By agreeing to the terms of purchase you also agree to this refund policy.
Tel.: +86 15221202562
Company Address: Room 501, Building 5, No. 115, Lane 1276, Nanle Road, Songjiang District, Shanghai, China