In which situation do we accept the return?

We are happy to offer you the return service when your order belongs to one of the problems below. Please make sure to send back the item after contacting us. We will need the return information from you to provide the best solution we can for your return.

1. Product Mailfuntion: The product has quality problems that are caused by a product malfunction or it encountered a crash in delivery.

2. Particular Situations: Please contact us to specify the reason for your return in particular situations.

3. Order Wrong Product: If you order the wrong item, you can also contact our customer service for a return or exchange. In this case, you will need to bear the shipping cost for return or exchange.

Please check carefully the compatibility table link on the the product detail page. Please make sure the product fits your vehicle before making purchases.
If you are still not sure about the fitment, please contact customer service for confirmation.

4. Shipp out Wrong Products: If we ship out the wrong items, we will be responsible for any shipping fees for item exchange. You can also request a return of the product and get a full refund plus the shipping and handling fee. Please make sure to send back the product through ordinary airmail.               

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, during your exchange time, we'll arrange a replacement for you as soon as you ship out your exchange. If you would rather return the item by mail for your return and exchange item, please email us for further instructions at cs@alloyworksplus.com.

Please prepare the following information before contacting Alloyworks for return/exchange confirmation:

1. Clear pictures and videos of the damaged parts, or clear pictures and videos that prove that this product has been damaged and cannot be used.

2. Clear photos of the label attached to the outside of the outer packaging box of the product.

3. Other information may be requested by the customer service team in particular situations.

Please submit all information within 60 days after you receive the product.

When returning your product, please include the receipt of your return so that we can verify your return information in our system.

Situations when returns/replacements cannot be accepted?

1. Custom Orders: Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order. 

2. Wrong items. If you order the wrong item or you find it is not what you want to order (not a product quality-related problem), we will not be able to provide you with a free returns/replacement service. Cost incurred during the return/replacement process will be beard on the customers' side.

3. Product damage by customers: If the item is damaged by customers when used in the wrong way.

4. Product damaged during installation Any product damaged during installation cannot be returned for a refund. Only parts that are in a condition where they can be put back on the shelf and re-sold will be accepted for return. Before attempting installation of the product please match and confirm parts ordered are correct. If parts are installed without confirming they are correct they cannot be refunded or returned.

5. Used Items: Items need to be returned in a like-new condition, and unused. Items that are damaged, unsanitary, dented, or scratched may be denied a return.

6. Not Website Purchases: Items purchased not on https://www.alloyworksplus.com/ can not be returned/exchanged via the AllowyWorks official website.

Please return items with all accessories and packaging, otherwise, we may either deny the return or allow a return with a nonrefundable deduction on your refund for what is missing.

Please check the details before you purchase on alloyworksplus.com. For further assistance please check with our customer servicecs@alloyworksplus.com, you can get our customer service information from our website.

If there is any reason you are not satisfied, you have 60 days from purchase to return it with a money-back guarantee.

Return Process:

1. To start a return, you can contact us at cs@alloyworksplus.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

Do Not ship the product to AlloyWorks without first contacting AlloyWorks for Approval. Any unauthorized returns will be declined. Declined products will be discarded.

To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging. You’ll also need the receipt or proof of purchase. Please ensure that the item you're returning is repackaged with all accessories and documentation that were included when you received it.

2. Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form must be included with your return. We will cover the shipping cost for the returned product. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.

3. Once we receive the returned device to our warehouse, it will take approximately 2 business days to process a refund.

4. Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment.

If you have purchased an automotive item shipped from and sold by alloyworksplus.com that is defective and is covered by our warranty, We will either replace the item or refund the cost of the item for the life of the published warranty.

If you have any questions during the return process, please reach out to our Customer Experience Team via email at cs@alloyworksplus.com

AlloyWorks reserves the right to refuse a refund on any order returned

If possible, we ask that you return the item in the original packaging. If this isn’t possible, we respectfully ask that you carefully and securely pack the item for shipment. Items damaged during shipping are the responsibility of the shipper and will be declined.

alloyworksplus.com does not cover miscellaneous expenses. Including labor costs for removal and installation of a defective part, materials, storage, lost time, or wages.

alloyworksplus.com shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.

All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled within 60 minutes after you receive the order confirmation email.

Once your order is shipped, we cannot cancel it for you. 

CANCELLATION OF SALE

Outside Customer Service Hours: Mon - Fri: 2 pm - 10 pm EST

To cancel the order, you can find the order confirmation email in your mailbox, click to view the order status, enter the order status page, and cancel the order. Or during contact center hours: for the first 60 minutes after the order is placed, Buyers can cancel their order by emailing us via cs@alloyworksplus.com. Because the order that takes more than 60 minutes or is outside the working hours of the customer service team may have entered the dispatch queue, you can go to the order details page to cancel.

PS: Check your trash can if you can't find your order confirmation email in your inbox. Our order confirmation email is occasionally mistaken for spam. Before you click on this email, make sure it's not in the trash.

Refund Process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. An email confirmation will be sent to the address associated with your order, detailing the amount refunded.

If approved, you’ll be automatically refunded on your original payment method. The way your refund is processed depends on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too. Depending on your bank's processing time, it may take up to 5-7 business days after we process the return to reflect on your account.

Return Delivery Charges:

For returns or exchanges initiated due to product quality or delivery issues, Alloyworks will cover the associated delivery charges. 

However, if a return or exchange is requested due to the wrong size purchased or if the customer no longer wishes to keep the product, the customer will be responsible for covering the delivery charges incurred during the return or exchange process.

Return products can be sent to the address below:

Consignee:HDTJ-Jiekang

Address: 14122 Central Ave ( C )
City: Chino
State: CA
Country: US
Zip: 91710
Tel: 626 228 1001

Accepted Payment Methods 

We will accept the following credit cards:

Visa,

Mastercard

American Express

For Online Orders Only

PayPal

Both PayPal and Credit Card payments are processed on PayPal & Payoneer's official website, we do not store your bank information, it is safe and convenient for you to pay. And your shopping is guaranteed and protected by them.